Raiffeisen Bank Albania informs its customers and the public that, on 4 October 2026, a technical and operational issue was identified affecting the processing and posting of a limited number of card transactions for a limited period of time.

As a result, certain card transactions may have been posted twice to customers’ accounts.

Immediately after the issue was identified, the Bank activated the relevant corrective procedures and carried out the necessary checks to ensure the accuracy of customer account information and balances.

The affected transactions have been verified, and the correction process has been completed. Customers’ accounts currently reflect the transactions carried out and the corresponding actual balances. 

We would also like to clarify that, based on all the checks and verifications carried out, no unauthorized access to the Bank’s systems, compromise of customer data, or cybersecurity incident has been identified.

The issue was technical and operational in nature and was not related to unauthorized access or interference with the Bank’s systems.

The Bank has also implemented additional corrective and preventive measures to reduce the possibility of a similar situation occurring in the future.

Raiffeisen Bank Albania apologizes to its customers for any concern or uncertainty this situation may have caused. Our customers’ trust remains a priority, and we greatly appreciate their understanding and continued confidence in Raiffeisen Bank Albania.

The Bank will pursue, in accordance with applicable legislation, any case involving the publication or dissemination of false information concerning Raiffeisen Bank Albania and will take all appropriate legal actions to protect its reputation and interests, while also safeguarding the interests of the customers who have entrusted us with their funds.